1. Fill in the blank with the most suitable words from the options given below. If you have any further questions in the future, then ________ to email or call me.
a.don't worry
b.don't overwhelm
c.don't have
d.don't hesitate
2. In Thailand, it is done with the palms together, fingers up and a slight bow, called “wai.”.
a.O
b.X
3. When shaking hands with someone for the first time, always use your left hand accompanied by good eye contact and straight posture.
a.O
b.X
4. When guiding a large group you should consider using a wireless microphone, to make sure all your guests can hear you.
a.O
b.X
5. When you find yourself alone with the guests, you could have some small talk, but remember to choose your topic with caution.
a.O
b.X
6. In Japan, men will kiss other men three to four times on the cheeks as a form of greeting.
a.O
b.X
7. Which of the following is the Don'ts of giving office tours?
a.Have some small talk
b.Be humorous
c.Make culturally insensitive comments
d.Stay humble and friendly
8. Fill in the blank with the most suitable words from the options given below. The group is quite big, so please ________.
a.come this way
b.take photos
c.stay together
d.understand
9. You can ask one's marital status to begin a small talk.
a.O
b.X
10. When introduce supervisors or staff to the guests, you should introduce the persons with the lowest ranking to the highest ranking.
a.O
b.X
11. Which of the following is/are common greetings?
a.Handshake
b.Hug
c.Kiss
d.Bow
12. The guests seems to be enjoying themselves, so it's ok to lose track of time.
a.O
b.X
13. When giving an office tour, you, as a tour guide, represent your organization. So, smile, look friendly, positive and upbeat to impress your guests.
a.O
b.X
14. Handshakes between men and women is usual in India.
a.O
b.X
15. When you're in a session of an office tour, which of the following steps should be included?
a.Move guests from one place to the next
b.Introduce supervisors and staff
c.Introduce services they provide
d.Give background information
16. As a tour guide which of the following is NOT a good way to impress your guests with this tour.
a.stay upset
b.act friendly
c.smile more
d.stay upbeat
17. You can introduce yourself to the guests just as you're reading your resume.
a.O
b.X
18. Which of the following is NOT steps to start the tour.
a.Welcome
b.Introduce yourself
c.Give an overview of the tour
d.Answering questions
19. Fill in the blank with the most suitable words from the options given below. You can greet someone by saying “________” when it's 3 pm.
a.Good morning
b.Good afternoon
c.Good evening
d.Good night
20. Fill in the blank with the most suitable word from the options given below. Paul Lai. is a newcomer in the office, which mean he is a ________ .
a.veteran
b.rookie
c.old-timer
d.president
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